Corporate Customer Gift Card Ordering Terms and Conditions
These Terms and Conditions of Use apply to all Gift Card Orders made by corporate customers with FCTG Travel Group Limited trading as Flight Centre, Travel Associates and Univeral Traveller.
We recommend that you read this document carefully before requesting a quotation or placing an Order for Gift Cards with us. If you have any questions, complaints or would like more information, please contact the FCTG Travel Group Corporate Gift Cards Program Team on 1300 765 982 or visit the website corporate.fctggiftcards.com
The following apply to these Terms and Conditions.
"Business Day" means days that are Monday to Friday excluding Victorian and National public holidays.
"Delivery Address" means the address to which the Gift Cards are to be delivered as stated on the Order.
"Gift Card" means the FCTG Gift Card that you have purchased or received.
"GST" means the goods and services taxation regime instituted pursuant to the A New Tax System (Goods and Services Tax) Act 1999 (as amended) and any related Commonwealth Acts, regulations, determinations and rulings associated with or made under any of those Acts.
"FCTG" means FCTG Travel Group Limited trading as Flight Centre, Travel Associates and Universal Traveller ABN 25 003 377 188 ACN 003 377 188 of 275 Grey Street, South Brisbane QLD 4101.
"Order" means an order by you to purchase Gift Cards from us.
"Personal Information" includes, but not limited to your name, Delivery Address and payment details.
"Purchase Price" means the price quoted by FCTG for an Order.
"Quotation" means a quotation issued by us.
"You" means the purchaser of any Gift Cards from us and who places an Order via our Corporate Customer channels.
a. You must first register your business with the FCTG Corporate Gift Card Program prior to placing an Order.
b. To register, complete the registration process at corporate.fctggiftcards.com
c. FCTG may in its absolute discretion approve or reject any registration application, or terminate any registration following approval, for any reason.
d. If your registration is approved you will receive login details via e-mail consisting of a username and a temporary password to enable you to login to the FCTG Corporate Sales Gift Card Service and confirm your registration.
e. You must keep your login details secure. Any Order placed using your login will be deemed to be a valid and authorised Order.
f. If you do not have access to the website or do not wish to register online you can contact the FCTG Corporate Gift Card Program Team at firstname.lastname@example.org or on 1300 765 982.
a. Placement of an Order with FCTG by you is an irrevocable offer by you to purchase the Gift Cards you have specified in the Order. To place an order you must be a registered FCTG Corporate Sales Gift Card Service customer, login to the service at corporate.fctggiftcards.com complete and submit a valid and complete Gift Card Order.
b. FCTG is not obligated to accept your Order and we may accept or reject your Order for any reason.
c. The contract with FCTG for the ordering and purchase of Gift Cards specified in your Order only becomes binding on FCTG once we have accepted your Order and receipt of your payment for the Gift Cards in full has been confirmed. You will receive a Gift Card Order Statement as acceptance of your order from FCTG.
d. You will receive a tax invoice(s) from FCTG as determined by the composition of your Gift Card Order. Receipt by FCTG of payment from you in full is required prior to Gift Cards being approved for production, released and/or activated with the exception of Corporate customers with a pre-approved FCTG credit account directly relating to Gift Card orders.
e. Orders must be completed and submitted to FCTG’s Corporate Sales team before 4.00pm AEST. Orders received after this time will be deemed received the next business day. In the instance of an order being received after 4.00pm on a Business Day prior to a public holiday or weekend, the order will be processed the next business day after the public holiday or weekend.
f. Orders will be processed and delivered within the timeframes stipulated by FCTG. Orders will be fulfilled within 4 business days from the date the Order has been processed.
a. You may pay the Purchase Price by credit card, debit card, direct deposit or on account where there is an approved credit agreement between the customer and FCTG Gift Cards.
b. Payment of the total Purchase Price must be made in full and cleared funds before the Gift Cards are dispatched, with the exception of approved and registered corporate customers who have entered into a separate agreement with FCTG with respect to alternative payment terms.
a. Gift Cards are only available for delivery in Australia and will not be delivered to a PO Box Address or Locked Bag.
b. An adult must be available to sign for the Gift Cards on delivery. Anyone at the Delivery Address who receives the Gift Cards shall be presumed to be authorised to receive the Gift Cards on your behalf. If no one of the appropriate age is at the Delivery Address to receive the Gift Cards (or the person is unable or unwilling to provide appropriate proof of age acceptable to us), the Gift Cards will not be delivered and you may incur additional delivery fees.
c. Acceptance by you of the Gift Cards shall be evidence that the Order was delivered in full and in good condition, unless you notify us in writing within 24 hours of the time of delivery that there is an error or discrepancy in the delivery docket.
a. The delivery fees will be specified on the Order. The delivery fee is $11.00 per delivery address specified on the Order. Delivery fees quoted are GST inclusive.
b. It is your responsibility to give us prior notice of any unusual delivery circumstances. If we have been unable to deliver the Gift Cards due to changes in delivery instructions or circumstances not notified to us at the time of placing the Order, you may incur additional delivery fees.
a. Orders must be activated prior to the Gift Cards being ready for use.
b. It is the responsibility of you and the nominated Delivery Recipient to ensure that an Order is activated.
c. Orders must be activated via the Corporate Portal using the: 1) Order Number and 2) Bulk Activation Code.
d. You will receive an 'Order Confirmation' containing the Bulk Activation Code. It is your responsibility to provide a nominated Delivery Recipient with the Bulk Activation Code.
e. It is the responsibility of the person who places the Gift Card Order and the Delivery Recipient to keep the Bulk Activation Code confidential. The Bulk Activation Code must not be revealed to any unauthorised person.
f. Please check your Order carefully prior to activation. If you find a discrepancy, do not activate the Order or distribute any of the cards, and contact FCTG Corporate Gift Card Program team immediately on 1300 765 982.
b. You may use Gift Cards purchased through the FCTG Corporate Sales Gift Card Service only for the following purposes:
i) Reward and recognition program(s);
ii) Loyalty and customer programs;
iii) Consumer and trade promotions;
iv) Incentive programs;
v) Programs operated by you and your organisation as a third party service provider for business, marketing and program services on behalf of corporations and businesses in Australia;
vi) Charity and fundraising programs;
vii) Prizes and Gifts; and
viii) Emergency and social relief.
c. You must seek our written approval for any use of the Gift Cards purchased through the FCTG Corporate Sales Gift Card Program which does not comply with these terms and conditions.
d. Unless expressly agreed in writing, you must not sell or re-sell Gift Cards purchased through the FCTG Corporate Sales Gift Card Program; this includes, but is not limited to, resale or on-selling to staff, team members or third parties. If a Gift Card is sold or used in breach of this condition, FCTG may in its absolute and sole discretion cancel or render invalid the Gift Card without a refund and the Gift Card holder may be refused redemption of the Gift Card. FCTG will take all reasonable steps to notify you of FCTG’s intention to cancel or render invalid a Gift Card within a reasonable time before cancelling or rendering invalid the Gift Card.
e. FCTG may cancel or render invalid any Gift Card Order (including Gift Cards delivered pursuant to an Order) which FCTG determines in its absolute and sole discretion was placed at any time and in any way by fraudulent means. FCTG may cancel any bookings made using any fraudulent Gift Card which may include any non-refundable amounts. FCTG will not be responsible for any costs incurred by you if you purchase or attempt to redeem any fraudulent Gift Card. You acknowledge and agree that you will not be entitled to redeem any available balance on any fraudulent Gift Card and that FCTG will not be obliged to hold such balance on file for you or otherwise redeem or exchange that Gift Card.
f. You must check your Gift Card Order upon receipt of delivery. If you find a discrepancy, do not distribute any Gift Cards or activate the Order and contact the FCTG Corporate Sales team immediately on 1300 765 982.
g. You are responsible for the use and security of Gift Cards ordered by you. Lost or stolen Gift Cards may not be replaced or refunded. You are liable for all transactions on any such Gift Cards except those caused by fraud or negligence by FCTG or its employees.
a. We may in our absolute discretion, agree to offer a discount on the face value price of Gift Cards and/or any applicable issuance fee(s) payable by you for Gift Cards contained within an Order and may place any conditions or restrictions on you in consideration for the discount (such as minimum Orders, forecast Orders, method of payment).
b. The discount provided by the FCTG Corporate Sales team will only be valid for purchases of Gift Cards made through FCTG Corporate Sales Program using your login at corporate.fctggiftcards.com or contacting FCTG Corporate Sales on 1300 765 982.
c. FCTG reserves the right to withdraw or decrease any such discount if there is a decrease in the value and/or frequency of Gift Card Orders placed by you.
d. GST will not apply to the sale of a Gift Card, specifically the face value/loaded amount.
a. You may cancel an Order in full by providing written notice to FCTG:
i) prior to payment being cleared, at no additional cost, or
ii) prior to activation of the Order, in which case cancellation charges may apply.
b. You may not cancel part of an Order.
c. FCTG reserves the right to cancel an Order if it is:
i) Not paid for in full within 30 days of the Order Date (for those approved and registered corporate customers who have entered into a separate agreement with FCTG with respect to alternative payment terms;
ii) Not accepted in accordance with section 5 above at the nominated delivery address, within 30 days of the dispatch date; or
iii) Deemed by FCTG to be fraudulent or possibly fraudulent.
We will refund all money received from you (less any applicable fees and charges) in the form of direct debit for all approved cancellations requested by you. After an Order is cancelled the Gift Cards can no longer be used and should be destroyed.
To discuss the cancellation of an Order, contact the FCTG Corporate Gift Card Program team on 1300 765 982 or giftcards_flightcentre.com.
Risk and title in the Goods passes to you upon valid delivery of the Goods to your nominated Delivery Address, or upon collection from a nominated FCTG Store.
a. By submitting an Order you are deemed to have read this document in its entirety and understand and agree to be bound by its terms in respect of each Order.
b. You acknowledge that we are entitled to assume that any person purporting to have the authority to bind you to an Order has the authority they claim.
c. If you are a Trustee, then you and your director(s) warrant that you and they have the authority and power to enter into this agreement, that the trust assets are sufficient to satisfy any liability to us and that they personally guarantee the performance of all of the trust’s obligations under this agreement.
d. You warrant and represent to us that:
i) none of the Gift Cards purchased are for domestic use;
ii) you have the authority to agree to these terms and conditions and place an Order;
iii) you are in good standing and validly existing under Australian law;
iv) no proceedings for bankruptcy or administration have been filed or threatened and no administrator has been appointed; and
v) you will not compete with us.
e. You indemnify and hold us harmless for any loss, liability, claim, fine, penalty, order or judgement that we may suffer whether direct, indirect or consequential, howsoever caused, as a result of your act, omission or negligence, or breach of these terms and conditions or if any of the warranties are or become untrue.
a. You must obtain our prior written approval on each occasion you propose to use any or all of FCTG’s Intellectual Property by emailing email@example.com. Submission of a marketing approval to FCTG Corporate Sales does not guarantee automatic approval to use trade marks, images or references in any promotion nor in any other context whatsoever.
b. If we approve your use of FCTG's Intellectual Property, you must clearly state that in the program or promotion that you are operating which may incorporate Gift Cards that “FCTG is not the promoter” or such equivalent statement and the terms and conditions associated with any program utilising Gift Cards must clearly stipulate that the program, including the distribution of the Gift Cards, is managed by you (as the "promoter") and is in no way supported or endorsed by FCTG.
c. You agree to withdraw or amend any material that uses or incorporates FCTG’s Intellectual Property immediately on our request, notwithstanding that we may have provided our consent to such use.
d. Neither you nor your related bodies corporate or associates will not alter or claim any ownership rights in FCTG’s Intellectual Property and will not use or register or attempt to use or register any intellectual property that is the same or similar to FCTG’s Intellectual Property.
e. FCTG has rights in registered and unregistered trade marks, other marks, devices and images, which are protected by law. Except as expressly authorised in writing by us the use of any of our trade marks, get-up or other Intellectual Property is strictly prohibited. Neither registration of your company or placement of a Gift Card Order through the FCTG Corporate Sales Gift Card Program authorises you to utilise our trade marks or other Intellectual Property.
These terms and conditions are to be construed and enforced in accordance with the laws of Queensland, Australia. Any dispute in connection these terms and conditions is exclusively subject to the jurisdiction of the courts of Queensland, Australia.
a. We reserve the right to suspend the fulfilment of any Orders for the duration of any events beyond our control.
b. You may not assign, transfer or deal with any of its rights in this agreement including to any successor in business. If you undergo a change in control or ownership we reserve the right to cancel any outstanding Orders and refuse any subsequent Orders.
c. We may assign our rights under this agreement.
d. We reserve the right from time to time to vary, by notice in writing to you, the Terms and Conditions, or other matter in connection with any Order.
For more information please contact the FCTG Corporate Sales Team on:
Phone: 1300 765 982